This comprehensive program on B2B Customer Service Management is designed to equip professionals with the skills and knowledge needed to excel in managing customer service for business-to-business interactions. Over the course of 15 weeks, participants will learn best practices, strategies, and tools to enhance customer satisfaction, build strong client relationships, and drive business success. The program covers key topics such as customer service fundamentals, communication skills, problem-solving techniques, and the use of technology in customer service. Ideal for customer service managers, team leaders, and professionals looking to advance their careers in B2B customer service.